Due to recent company expansion, we are looking for sharp, motivated, and career oriented individuals that have great customer service skills. Starting at entry level, our successful candidates will be placed into our management training program that is designed to teach them the fundamentals of business and leadership.
Join our Winning team! Our Account Management position is a great full-time position for those living in or around the Louisville area. Superior Business Solutions expanded its roots into the Louisville market in June of 2014 from Denver, Colorado. Since opening its doors here, Superior has expanded into the Columbus, OH and Baton Rouge, LA areas, and plans to expand into an additional three markets within the next year. This translates to unlimited opportunities for career advancement within our company.
As a member of Team Superior, you have access to industry-leading training and tools that help you excel at your job.
Entry Level Managers are cross trained in:
--Acts as the first point of contact for new and existing satellite and internet customers
--Asks open-ended, questions to determine customer requirements, needs, and expectations
--Educates customer on policies and procedures and any additional information needed to increase customer satisfaction and improve profitability.
--Maintains thorough understanding of company products, pricing & promotions to communicate the benefits & value of products/services and effectively oppose any customer objections
--Prepares all related paperwork and documents daily
--Obtains customer feedback through follow-up calls
--Proactively resolves any complaints
--Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns